Buyer Policy

Buyer rights and obligations at imacocokara handmade marketplace. imacocokara handmade marketplace is a marketplace where you can buy only one handmade item from crafter in all over the world. This policy is a part of the Terms of Use. imacocokara handmade marketplace user deem to have agreed to Term of Use and this policy. We need to understand the terms and conditions of imacocokara handmade marketplace as buyer. Imacocokara marketplace is a place which a buyer can find handmade items match their taste, and offers sales transaction with sellers from around the world. However, please remember imacocokara handmade marketplace will not be involved with any transaction you make. a. You are buying directly from Seller, the great crafter, on imacocokara handmade marketplace, not from imacocokara handmade marketplace. b. imacocokara handmade marketplace does not pre-screen sellers and therefore does not guarantee or endorse any items sold or any content posted by sellers (such as photographs or language used in listings or shop policies) c. Each seller has his or her own payment methods and has their own processing times, shipping methods, and shop policy. As member of imacocokara handmade marketplace, you can report store or item which violate the Terms of Use. a. Report to imacocokara support by private message. b. Violated matter has to be reported precisely. (which policy it has been violated, or how it is violating the policy.) imacocokara handmade marketplace will investigate, and if this issue was regarded as violation, imacocokara handmade marketplace will work with a member privately to remedy any issues. c. If the report is in fact in compliance with our policies, no action will be occur. Communication with the seller and other member of imacocokara handmade marketplace Communication Member can use communication tool “private message” to communicate directly with seller or other imacocokara handmade marketplace members. Private message is a great way to ask sellers any questions you have about an item or an order. Private messages may not be used for the following content and activities: a. Sending unsolicited advertising and promotions, ask for donations, or spam. b. Harassing or abusing including criticism another members. c. Contacting someone when they asked not to or request to do so. d. Interfering with a transaction or a business of another member. e. Personal information or try to get it. f. Contain obscene, racist, or harassing language or imagery. g. Contain prohibited medical drug claims h. Contain advertising, spam, virus, or documents which contain other virus. For interference Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on imacocokara handmade marketplace. Example of interference a. Contacting another member to warn them away from a particular member, shop or item. b. Contacting another member via private message to another member. c. Posting in public areas to demonstrate or discuss a dispute with another member. d. Purchasing from a seller for the sole purpose of leaving a negative review. harassment Any use of Private message to harass other members are prohibited. To support or glorify hatred toward or demean people based upon: race, ethnicity, religion, gender, gender identity, disability, or sexual orientation is not acceptable in Private message. If you receive a message that violates this policy, please report us right away. e-mail imacocokara handmade marketplace do not recommend member to send personal email between members based on our private policy. We also do not recommend to request personal email address from other members. a. You are, to the seller and other e-mail addresses obtained with the consent of the member, can not be used for spam and fraudulent transactions. b. You are not allowed to add or save any imacocokara handmade marketplace member to your email list or other mailing list, also not allowed to send or receive any payment information without explicit consent of the seller or other members. imacocokara handmade marketplace will not take participations and responsibilities of any troubles which occur by not using private message. Purchase an item on imacocokara handmade marketplace Purchasing items from store on imacocokara handmade marketplace shows that you agreed on item, store policy, processing time, payment term, and so on. a. Before you purchase an item, read and understand the followings; item description, store policy, processing time, payment system and other policies and systems that the store has. b. Provide appropriate payment to purchase the item. c. Request the sellers to provide accurate shipping information. Items Reviews The reviews can help to be a good crafter/seller by building a high evaluation of themselves or items, and to learn variety of things. Also you can learn about sellers through reviews, or warn other buyers about poor experience. The buyer can leave a review the seller with 1 to 5 stars and comments after you received item. By leaving a review, the buyer acknowledges the following. 1. Buyer’s reviews and profile information will be publicly displayed on seller’s listing and review pages. 2. Do not contain improper review contents and photographs. a. Personal informations are included. b. Contains obscene, racism or harassment words or images. c. Contains a request for illegal medicine or drug. d. Contains ads or spam. e. Claims about third party such as delivery company, and claims which seller do not have control. f. Do not contain compromising the integrity of review 3, Extortion acts are prohibited on imacocokara handmade marketplace. Threat, intimidation, or any bribe on review is considered as forced act, and strictly prohibited on imacocokara handmade marketplace. Examples of extortion include the following: a. A buyer leaves a negative review in an attempt to force the seller into providing additional items that were not agreed upon in the original transaction. b. A buyer leaves a negative review in an attempt to force the seller into providing a refund when a refund is not warranted. Extortion act Extortion acts are not allowed on imacocokara handmade marketplace. Any attempt to manipulate reviews through threats, intimidation, or briery is considered extortion and are strictly prohibited on imacocokara handmade marketplace. Also, a seller offers a buyer additional goods, services, or compensation in exchange for a positive review. Number falsehood The number falsehood is a fraudulent inflation of a shop’s reputation by use of alternative account. The intent of number falsehood is to make a seller look more desirable by increasing the shop’s fan, good reputation on shop’s items, and overall review score. Not only does it violate our core value of transparency, but it is considered to be a deceptive business practice by other countries. Such these fraud are not allowed on imacocokara handmade marketplace. Reviews must reflect the honest, unbiased opinions, findings, beliefs, or experience of the buyer. By uploading photograph to imacocokara handmade marketplace website and mobile app, the buyer will guarantee the contents of the following: a. You own the photograph or you have the rights or permission to use the photograph. b.You understand that imacocokara handmade marketplace has license to use any content you upload to imacocokara handmade marketplace as started in our Terms of Use. imacocokara handmade marketplace reserves the right to remove a review and photographs that violate our policies and Terms of Use. Creating and uploading content As a member of imacocokara handmade marketplace, you have an opportunity to create and upload variety of contents, such as usernames, private message, text, photographs, and videos. In order to keep our community safe, as member of imacocokara handmade marketplace, you are deemed to have agreed to upload safe, respectful and accurate contents. Requesting a cancellation It is because the characteristics of the handmade items, each seller has a his or her cancellation policy. If they meet the following condition, you can request a cancellation through imacocokara handmade marketplace’s private message. a. They meets the conditions of the store cancellation policy which seller determined. ※b. If you complete the payment, if you agreed on refund amount with seller, if you already received item, you agreed and completed about return policy. Only sellers may cancel transactions under the certain conditions. Returning an item Each seller has his or her own return policies, which should be outlined in their shop policies. Return policies are required policy and each seller must have his or her own policy. if there is no return policy on their shop policies, seller have to be accept returns. Reporting a problem with a transaction or item Default of Obligation After buyer places an order and submits payment, if the seller does not send shipment completion report or item has not arrive after arrival date, it will become a default. The following are examples: a. The seller has not shipped item. b. There is an error in buyer’s delivery address on seller’s sending list. c. There is an error in the buyer’s address registered information. d. Order was not completed. The default of obligation can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met: a. The item(s) were ordered for a specific date or event. b. A deadline was agreed upon by the buyer and seller. c. The item(s) are rendered useless after that date. Misrepresentation a. The item received is a different color, model, version, or size. b. The item has a different design or material. c. The condition of the item is misrepresented. For example, the description at the time of purchase said the item was “new” and the item is used. You can not request refund based on subjective opinion such as: simply did not want it after you received it, item did not meet the buyer’s expectation, or simply false order. Remember these act may be taken as extortion act. Last updated: 2017/01/07