Seller Policy

Rights and obligations as a seller of imacocokara handmade marketplace imacocokara handmade marketplace is a marketplace where you can sell your handmade items directly to the buyer all around the world. We want you and your buyers to have a great experience at imacocokara handmade marketplace. This policy is part of the Terms of Use. By registering an imacocokara handmade marketplace seller, you will be deemed to have agreed to this policy and our Terms of Use. What can be sold on imacocokara handmade marketplace Members around the world visit imacocokara handmade marketplace to purchase items not ready-made items that they might not find anywhere else. Everything listed for sale on imacocokara handmade marketplacee has to be handmade, craft, or designed by seller. a.Handmade works and crafts are items that are made by you, are designed by your sense, and are made by your own manufacturing technique. The designer works are items that are designed by you and made with a help of outside manufactures. Also you must be able to demonstrate that you are the real seller complying with imacocokara handmade marketplace’s Terms of Use. b. Seller need to describe how the item manufactured by each item, also need to accurate the outside manufactures and every other person who are involved in making your items on your seller page. c. Photographs and videos which seller used in their own pages must be may be taken and created by seller or outside company, and only seller have right to use. You are not allow to use other’s copyright or portrait without owner’s consent. If owner authorized to use their copyright or portrait, you must meet their consent condition. d. Any details, store policy, photos and videos on all of shop pages must always be the exact and latest contents. About item option You can add a maximum of two option, color choices and size choices, in the listing for an item. What can’t be sold on imacocokara handmade marketplace Prohibited items, services, and items that violate our intellectual property policies are not allowed to be sold on imacocokara handmade marketplace even if they meet our handmade or craft supply criteria. Reselling and resale is not allowed on imacocokara handmade marketplace. Reselling and resale refer to selling an item which seller was not involve in the creation process. In short, you as a seller are not allow to sell items that you are not involved in designing or making. imacocokara handmade marketplace can suspend or terminate the account which violate our policies. Member will still be on the hook to pay any outstanding fees on their imacocokara handmade marketplace bill. Store information and item information must be accurate. There is a transparency in imacocokara handmade marketplace’s core value. Transparency means that you, as a seller, honestly and accurately represent yourself, your items and your business. The agreement you have to make to start selling your items on imacocokara handmade marketplace. a. Seller need to provide honest and accurate information on your pages. b. Established your own store policy, and need to strict observance. Also store policy has to be published. c. Upload only honest and accurate photos and videos. d. Respect other’s intellectual property. If you notice someone has violated your intellectual property rights, you can report it to imacocokara handmade marketplace. e. No engage in usage fee avoidance. f. Not create duplicate stores or accounts. Communication As a member, you can use communication tool “private message” to communicate directly with your buyer or your fan. Private message are great way for buyer or fan to ask you questions about an item or an order, and also great tool to communicate other sellers for information you need. Private messages can not be used for the following contents and activities. a. Sending unsolicited advertisements or promotions, requests for donations, or spam. b. Contents criticism, harassment, abusing another member. c. Contacting someone after they have explicitly asked not to, and ask for contact. d. Interfering with transaction or the business of another member’s business. e. Private information or to try to get it from another member. f. Contain obscene, racist, or harassing language or imagery g. Contain prohibited medical drug claims. h. Contain advertising, spam or documents include spam. E-mail imacocokara handmade marketplace does not recommend to exchange email address or communicate with another member using email based on privacy policy. imacocokara handmade marketplace recommend to use our Private message to communicate with other members and buyers. You are not allowed to use buyer’s consent email address to send spam mail, or fraudulent transactions. Without buyer’s explicit consent, you may not add any member of imacocokara handmade marketplace to your email or physical mailing list or misuse any payment information. imacocokara handmade marketplace will not take any responsibility in troubles which happened using other than our private message tool. About interference Interference occurs when a member intentionally interferes with another member’s store in order to drive away their business. Interference is strictly prohibited on imacocokara handmade marketplace. Examples of interference a. Contact another member to warn them away from particular member, store or item. b. Contact another member to another member via Private message. c. Posting in public areas to demonstrate or discuss a dispute with another member. d. Purchasing from a seller for the purpose of leaving a negative review. Harassment Any use of private messages to harass other members is strictly prohibited. It can not be used to support or glorify hatred toward, or demean people based upon, race, ethnicity, religion, gender, identity, disability, or sexual orientation. If you receive any thing that violates this policy, please contact us immediately. Create and upload content As a member of imacocokara handmade marketplace, you are able to create and upload a variety of contents such as usernames, items, text, photographs, videos. In order to maintain imacocokara handmade marketplace’s community, you agree to upload only safe, respectful and accurate contents only. Building a positive evaluation through review system Review is a great way to build an evaluation on the seller of imacocokara handmade marketplace. Buyer can leave a review including comments and 1 to 5 star rating for your item and transaction with buyer. Extortion act Any extortion act is not allowed on imacocokara handmade marketplace. Any attempt to manipulate reviews through threats, intimidation, or bribe is considered as extortion and is strictly prohibited on imacocokara handmade marketplace and under the law. Extortion act also includes when seller ask a buyer an additional good, service, or compensation in exchange for a positive review. Number falsehood The number falsehood is a fraudulent inflation of a shop’s reputation by use of alternative account. The intent of number falsehood is to make a seller look more desirable by increasing the shop’s fan, good reputation on shop’s items, and overall review score. Not only does it violate our core value of transparency, but it is considered to be a deceptive business practice by other countries. Such these fraud are not allowed on imacocokara handmade marketplace. Reviews must reflect the honest, unbiased opinions, findings, beliefs, or experience of the buyer. Providing excellent customer service imacocokara handmade marketplace expect the sellers to provide high level of customer services to the buyer. Seller agree to the followings by selling on imacocokara handmade marketplace. a. Sellers are obligated to ship an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is a exceptional circumstance. Honor your shipping and processing times. Please be aware that legal requirements for shipping times vary by each country. Please read our Shipping policy for more information. b. Response to inquiries in a timely manner, and notify a buyer or a member if there are any circumstances or delay. c. Seller adhere to the policies and rules you make in your shop policies. d. Resolve disagreements or disputes directly with the buyer. e. If seller is unable to complete an order, seller must notify the buyer and cancel the order. f. imacocokara handmade marketplace maintain mutual trust relationship with other members and your buyers through providing great level of customer services by sellers. Responding to requests for order, cancellations, returns, and exchanges Please be aware that in addition to this policy, each country has its own law regarding to shipping, cancellation, returns, and exchanges. Please be familiar with your own country laws and your buyer’s countries. Moreover, please set the countries which can be shipped based on these informations at your store. Please make sure to mention about cancelation, returns and exchanges on your store policies including denials details or acceptable period. Cancelation If seller is unable to complete the transaction, seller must notify the buyer through the Private message of imacocokara handmade marketplace and cancel the transaction. If the buyer already completed the payment, you must do a full refund. Seller are encouraged to keep any proof of refunds in the event a dispute arises. Seller may cancel a transaction under the following circumstances: a. Buyer did not pay. b. Both seller and buyer agree to cancel the transaction, and seller has issued the buyer a full refund or partial refund which both agreed. c. Seller has decided to reject the services provided to the buyer and if the buyer has already paid, seller has issued the buyer full refund including shipping. d. The buyer did not receive the item ordered, even though the seller provide proof of shipment, and seller has issued a refund. e. Both seller and buyer agreed that buyer to return the item for refund, seller have received the returned item and the seller have received a refund. Default a. Item was not sent. b. Item was sent to an address that is not shown on receipt. c. There is no proof that the item was shipped to buyer’s address. c. There is no proof that the item was shipped to buyer’s address. Default occurs even delayed shipment. In order to qualify as late delivery, the buyer must provide proof that all of three condition have been met: a. Item was ordered for a specific date or event. b. A deadline was agreed upon by the buyer and seller. c. The item are needless or useless after that date Misrepresentation If Item is materially different from your item description or your photos, it will be misrepresentation such as followings: a. The item received is a different color, model, version, or size from description or photo in the listing b. The item has different material or design. c. The item was not well described. For example, item was advertised as new, but it was used. For more information on how to solve a problem, please see our Help. Last updated: 2017/01/05